Recommended processes to prevent virus or malicious code problems:
- Always run the University standard, supported anti-virus software. It is available from the ASU Technical Support group (phone: 828.262.6266, email: firstname.lastname@example.org). Download and run the current version; download and install anti-virus software updates as they become available.
- NEVER open any files or macros attached to an email from an unknown, suspicious or untrustworthy source. Delete these attachments immediately, then "double delete" them by emptying your Trash.
- Delete spam, chain, and other junk email without forwarding.
- Virus warnings from friends or unknown sources should never be forwarded to other users. Also, you should never follow procedures of such warnings. If you believe your computer has a virus please contact Tech Support. To see a list of virus hoaxes visit http://www.trendmicro.com/vinfo/hoaxes/hoax.asp.
- Never download files from unknown or suspicious sources.
- Avoid direct disk sharing with read/write access unless there is absolutely a business requirement to do so.
- Always scan a floppy diskette or CD-ROM from an unknown source for viruses before using it.
- Back-up critical data and system configurations on a regular basis and store the data in a safe place.